Frequently Asked Questions

We’re proudly based in Sydney, Australia.

Every jar of cookies is handmade in small batches, using premium ingredients with no artificial colouring or flavouring. We deliver across Sydney and ship Australia-wide, so you can enjoy a taste of Woody wherever you are.

Never. We don’t use any preservatives, colouring, or artificial flavouring — just real butter, quality nuts, chocolate, and natural ingredients you can taste in every bite.

Our cookies are handmade without preservatives but stay fresh and delicious for up to 60 days as long as the jar lid is closed tightly and stored in a cool and dry place.

Our cookies are lovingly handmade, but baked in a commercial kitchen to ensure quality, consistency, and food safety — so you get the perfect balance of homemade craftsmanship and professional standards.

We believe small-batch baking brings out the best texture and flavour — just like homemade, but beautifully gift-ready.

The weight of the cookies in each jar may vary depending on the type of cookies. However, all of our cookies are packed in 550ml glass jars. The net weight of the cookies is printed on the jar label. We ensure that each jar is filled with a generous amount of cookies to give you the best value for your money.

Yes! Our cookies make the perfect gift for any occasion — from birthdays to festive celebrations.

We also offer custom notes and seasonal gift wrapping upon request.

Our cookies are ideal for gifting because they stay fresh for up to 2 months and can be enjoyed anytime. Their bite-sized portions make them a thoughtful treat that’s easy to share — or savour one at a time.

To keep your cookies fresh and crunchy, store them in their sealed glass jars at room temperature.

Avoid direct sunlight, heat, and humidity to maintain their buttery texture and flavour.

Our cookies stay delicious for up to 2 months when stored properly — no refrigeration needed.

Some of our cookies are gluten-free and nut-free, but please note that all products are made in the same kitchen where nuts, dairy, and gluten are handled.

We recommend checking the product label or contacting us directly if you have dietary concerns.

All our cookies are packed in 550ml glass jars to keep our cookies naturally fresh without preservatives. Each jar is sealed for safety and designed to be repurposed — perfect for pantry storage, flowers, or keepsakes.

During festive seasons, we also offer limited-edition gift boxes and totes for a special touch.

Here are some examples of how to reuse the jars:

• As a container for homemade jams or preserves
• To store dry goods such as rice, pasta or flour
• As a vase for fresh flowers
• To organize small items like buttons, beads or paperclips
• As a terrarium for small plants

Please note that before reusing the jar please clean it thoroughly and make sure it is safe for food and other usage.